Refund policy

Last updated 3 September 2026

A ranking credit is applied by the board the moment we report the payment, and it is consumed from that moment: the position it buys is public and the amount is part of the board's record. That is why credits are described as non-refundable on the boards that sell them, and why refunds here are the exception rather than the rule.

We refund in full when

• The payment was taken but the board never applied the credit, and the board operator confirms it.
• The board reviewed the listing after payment and refused it, and the board operator confirms it.
• The same order was charged twice.
• The payment was made without the cardholder's authorisation, subject to the processor's checks.

We do not refund because

• Someone else outranked you afterwards. That is what the board sells.
• You changed your mind after the credit was applied.
• The board changed its rules or closed later; that is a matter between you and its operator.

How to ask

Write to [email protected] within 14 days of the payment, with the receipt number from the processor's email or the order id from the checkout page. We answer within three business days. A refund goes back to the card that paid, usually within five to ten business days depending on the issuer.

Disputes

If you dispute a charge with your card issuer instead, the processor handles it and we supply the order record and the board's confirmation of delivery. Asking us first is faster for everyone.